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Questions about a personal loan?

If you're thinking about applying for a personal loan, access our Online Application. It's secure, only takes a few minutes to submit, and you're under no obligation to accept an offer. After applying, a CitiFinancial branch Account Executive will contact you to discuss your loan options and answer any questions you have.

Frequently Asked Questions

Please review our FAQ's for answers to the most common requests and questions about our products, how to apply, how to manage your account online, and more. See all FAQ's.

Locate Us

Find your branch address and phone number using our Branch Locator if you have questions about your account.

Call Us

To speak with a representative 24 hours a day, 7 days a week:

For the hearing impaired:
TTY: 800-637-8878

General Inquiry

Have a general comment? Want to offer us some feedback on our website? Send us an email.

Write Us

Mail general correspondence to:

CitiFinancial Customer Service
630 René-Lévesque West, suite 1400
Montréal, QC H3B-4Z9


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