Contact CitiFinancial

Have questions about our products, services or loan management? Get the information you need, where, when and how you need it. 

Communicate your way

We’re just a quick click, a local call or a short drive away. Our website is packed with the information you need to make an informed decision, including frequently asked questions, and our Lending Specialists are available by phone and in-branch to answer any additional questions you may have.


Contact info 

24 hours a day, 7 days a week 800-995-2274
TTY: 800-637-8878

CitiFinancial Customer Service

630 René-Lévesque West,
suite 1400
Montréal, QC H3B-4Z9


Please direct any inquiries to

Affiliates/Partnership Opportunities

Please direct any inquires to

Issue Resolution

Please contact the Customer Care Team at

Contact us

Do you currently have a loan with CitiFinancial?

Have questions?

Find answers to frequently asked questions about our products, how to apply, how to manage your account online and more.