Asked Questions (FAQ)
From applying for your first loan to managing
your account online and more, find answers to
frequently asked questions about CitiFinancial.
How is CitiFinancial different from a bank?
Lenders serve different customers, based on your credit score and borrowing risk. Banks and credit unions provide full-service banking to ‘prime’ customers—they take in customer deposits and lend money using the deposits they hold. CitiFinancial is a money re-lender or retailer, and our products and services reflect that difference. If you’re in the good to fair range (prime or fairly close), you may qualify for a loan from CitiFinancial. We’ll work with you one-on-one to make sure the loan solution you choose is right for you.
Where can I find the closest CitiFinancial branch?
How does your toll free number work?
Simply call 800-995-2274 and you’ll be automatically transferred to the CitiFinancial branch nearest your calling location.
What are my branch’s hours of operation?
Branches hours vary by location. Find your local branch and give them a call to find their hours.
Where can I mail my payment?
Can you remove me from your mailing list?
You can request to be removed from our mailing list by contacting your local branch or by calling 888-243-6639. Please note removal from our mailing list may take up to 10 business days and you may receive additional mail for up to eight weeks while lists are updated. To manage your CitiFinancial email and email newsletter subscription, visit your online account.