Asked Questions (FAQ)
From applying for your first loan to managing
your account online and more, find answers to
frequently asked questions about CitiFinancial.
Products and services
What is a personal loan?
A personal loan is an installment loan that is repaid over a scheduled period of time through monthly payments. These monthly payments are fixed amounts and are applied to the loan balance over the scheduled period of time, or the term. At the end of the term, the loan will be paid off.
What’s the difference between an unsecured personal loan and a personal loan for homeowners?
If you are a homeowner, you can choose to secure your loan with the equity in your home and receive a lower interest rate than on an unsecured personal loan or a credit card. Borrow up to $25,000 with a personal loan for homeowners, to a maximum of 100% of the value of your home. Unsecured personal loans require no collateral to borrow.
What is the interest rate on a loan from CitiFinancial?
Will the personal loan interest rate and payment amount always stay the same throughout the life of the loan?
Every personal loan from CitiFinancial has fixed rates, which means your rate and payment will not change for the entire term of your loan. However, if you have an adjustment of terms to your loan, your monthly scheduled payments, rate and term may change.
Are there any fees?
CitiFinancial does not charge any administration fees on personal loans. On a personal loan for homeowners, fees may apply and vary by province/territory. Fees may include a home valuation, title examination and insurance fees, administration fees and other applicable fees.
Can I pay off my personal loan early? Will I incur charges for paying off early?
You can pay off your unsecured personal loan at any time without a pre-payment penalty or extra charge. On a personal loan for homeowners, prepayment fees may apply and vary by province/territory.
I received a CitiFinancial “Loan Card” in the mail. What do I do with it?
Your Loan Card can be removed from the top of the letter and brought into your local CitiFinancial branch. Find your branch here.
I received a CitiFinancial “Loan Certificate” or “Loan Notice” in the mail. What do I do with it?
Your Loan Certificate or Loan Notice tells you how much you may qualify for borrowing. Detach your Certificate or Notice from the body of the letter and bring it in to your local branch. Find your branch here.